Shipping, Delivery & Returns Policy
1. Shipping and Delivery
1.1 Delivery Coverage and Costs
Engela Seeds delivers nationwide across South Africa. We charge a flat-rate delivery fee of R100 for all orders, regardless of the size or destination within South African borders.
1.2 Order Processing and Dispatch
Orders are processed and packed with care. We aim to dispatch all orders within 1 to 3 business days of payment confirmation. Once dispatched, you will immediately receive an email containing your tracking information.
1.3 Delivery Times and Third-Party Couriers
Delivery timeframes are dependent on the third-party courier service and the delivery location. While we strive to ensure prompt delivery, Engela Seeds cannot be held liable for delays caused by the courier company, strikes, or unforeseen natural events.
1.4 Risk of Loss and Address Accuracy
The responsibility for the accuracy of the shipping address lies with the customer. Engela Seeds will not be responsible for lost parcels due to incorrectly supplied addresses. Risk of loss and title for items purchased pass to you upon our delivery of the items to the courier.
2. Refund and Cancellation
2.1 The Bloom Guarantee
We stand by the quality of our seeds. If your seeds fail to germinate (when planted according to our beginner-friendly growing guide), get lost in transit, or arrive damaged, we will replace them at no additional cost.
2.2 Order Cancellations
Customers may cancel their order for a full refund provided the request is made before the order has been dispatched. Please email info@engelaseeds.co.za to request a cancellation. Once an order has been handed over to our courier, it can no longer be cancelled.
2.3 Statutory Cooling-Off Period
In accordance with the Electronic Communications and Transactions Act (ECTA) of South Africa, you are entitled to cancel your purchase within 7 days of receiving the goods, provided they remain unopened, undamaged, and in their original packaging. The cost of returning the goods under this cooling-off period is the responsibility of the customer.
2.4 Processing Refunds
Where a refund is approved rather than a replacement, the funds will be reversed back to your original method of payment via PayFast. Please allow 3-7 business days for the refund to reflect in your bank account, depending on your financial institution.