Privacy Policy
1. Introduction and Compliance
Engela Seeds respects your right to privacy and is committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We collect personal information necessary to fulfill your orders and provide customer support. This includes your name, delivery address, billing address, email address, and phone number.
3. Payment Processing Security
We utilize PayFast as our secure payment gateway. Engela Seeds does not process, capture, or store your raw financial information (such as credit card numbers or bank PINs). All financial transactions are securely handled on PayFast’s encrypted platform.
4. Use of Personal Data
Your personal data is used exclusively to:
- Process, fulfill, and track your orders.
- Communicate with you regarding your purchase.
- Send marketing communications, limited releases, and planting tips (only if you have explicitly opted into our mailing list).
5. Data Sharing and Third Parties
We will never sell, distribute, or lease your personal information to third parties. Data is only shared with trusted essential service providers (such as our courier partners and PayFast) strictly for the operational purpose of fulfilling your order.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data. To exercise these rights, please contact info@engelaseeds.co.za.